Erin

Erin Canning

• October 31, 2023 13:23

Help! My website looks funky on any page other than the homepage. My website is https://parentswhowrite.com.

0

• 

  Erin Canning

  • October 31, 2023 14:07

  I got this error message: Error disabling site accelerator. ApiError: There has been a critical error on this website. Learn more about troubleshooting WordPress. (Status 500)

  0
• 

  Erin Canning

  • October 31, 2023 14:23
  • Edited

  Okay, my host (Bluehost) fixed the critical error, and I was able to turn off Jetpack's site accelorator. BUT my Brizy template pages aren't loading correctly anymore. Now it's just those pages that have layout issues: e.g.,  https://parentswhowrite.com/topic/podcast/

  0
• 

  Ariel H.

  • October 31, 2023 14:48

  Hi Erin,

  Thank you for reaching out to us.

  If you temporarily switch to another theme, do you notice the same behavior? 
  Also try to flush the permalinks and see if this will help - https://wpastra.com/docs/how-to-refresh-wordpress-permalinks/

  If this made no difference, we kindly request temporary access to your WordPress Admin credentials. Please add us as a user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14782033337618
  WordPress Admin URL:
  Username:
  Password:

  Please ensure that you have a full backup of your website before granting access, as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Erin Canning

  • October 31, 2023 15:17

  My website hose was able to resolve the issue. Thank you though. 

  0
• 

  KC George

  • November 01, 2023 07:44

  Hi Erin,

  While several pages started working, I see a few pages which are still not working. You may want to check these pages again.

  • https://parentswhowrite.com/topic/podcast/ 
  • https://parentswhowrite.com/blog/
  • All blog posts
  • https://parentswhowrite.com/topic/parenting/
  • https://parentswhowrite.com/topic/lifes-journey/

  1

Please sign in to leave a comment.