Editor won't load

Lawrence Benally

• April 24, 2023 01:30

In wordpress, I have both current versions of brizy plugins free/pro.
The page just stays in with the loader. I don't know where the problem is. Please help. I need to update my site for a presentation!

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  KC George

  • April 24, 2023 08:43

  Hi Lawrence,

  We apologize for the inconvenience. The looping pre-loader normally indicates that a software in your hosting server environment is interfering with Brizy editing. To fix the problem, please log into your hosting account and verify if any of this software is turned on in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a plugin which accomplishes a similar purpose in your WordPress Dashboard. Deactivate each plugin one by one to see if the error disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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