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404 page is not working

Pia Grace Torres

Hello,

I created a 404 page under the templates function and published the page, but for some reason, nothing loads when you input an incorrect URL. Will you please take a look at this for me?

The main domain is projectscientist.org.

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Comments

5 comments

Date Votes
  • Ariel H.

    Hi Pia,

    Thank you for reaching out to us.

    To ensure clarity, could you kindly confirm if the following steps were followed on your end:

    The "single" template should be selected and the location where you wish to display it should be set to the 404 page.

    In your WordPress Dashboard under Speed Optimizer - Caching, please also purge all cache. Please have a look at this screenshot https://jmp.sh/RRnwpTz7 

    If these steps do not help, this is something we need to inspect from your WP Admin page. Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Please make a full backup of your site as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Pia Grace Torres

    Hi Ariel,

    Yes, I have those conditions on the page and have purged the cache as well. I will send over details now.

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  • Ariel H.

    Hi Pia,

    I tried to log in to your site with the credentials provided, however, it doesn't work - https://prnt.sc/TBOSMycqtVa6

    Could you kindly review the credentials and resend them, so we can inspect your website.

    Best regards,
    Ariel H.

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  • Pia Grace Torres

    I just sent you a password reset link. Hope that helps.

     

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  • KC George

    Hi Pia,

    Thanks for the access to your WordPress Dashboard. When visiting a non existing page, I do see the Page Not Found template. I did not make any change other than purging cache.

     

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