Post navigation Font crash

Yuriko Ishikawa

• October 30, 2023 18:03

If you change Brizy's post navigation to Japanese, the characters will be garbled. How can I cure it?

 

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  Ariel H.

  • October 31, 2023 08:33

  Hi Yuriko,

  Thank you for reaching out to us.

  Could you please check if temporarily switching to another theme fixes this issue?
  I suggest using one of the themes on this list - https://www.brizy.io/theme-partners

  If this made no difference, could you also please provide us temporary access to your WP Admin credentials, so we can inspect your site? Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14764807436946
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your site as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Yuriko Ishikawa

  • October 31, 2023 10:11

  thank you,

  I sent you an email.

  Brizy template
  ・staff
  ・Award
  ・works
  Check out the post navigation.

  Best regards,

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  Ariel H.

  • October 31, 2023 10:36

  Hi Yuriko,

  Thank you for your cooperation.

  Unfortunately, we are blocked from accessing your WP Admin page.
  We kindly request you to temporarily disable any firewalls.

  

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Yuriko Ishikawa

  • November 01, 2023 06:07

  Hi Ariel, Thank you for your cooperation. Updated access restriction settings from overseas. Please check again. 

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  Ariel H.

  • November 01, 2023 11:50

  Hi Yuriko,

  Thank you for the update.

  It seems that the problem is related to a conflict between Brizy and CPT-UI. I will need to escalate it to one of my colleagues, so they can take a closer look.

  Please consider updating this user account to an administrator role, so we will have access to the Brizy Templates - https://prnt.sc/-swXnvjsgOLa

  In the meantime, you can disable the label until we receive an update - https://prnt.sc/IyuYbKAp7LyI

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • November 02, 2023 12:53

  Hi Yuriko,

  Thank you for your cooperation.

  We now have administrative access to your website. I will reach out to you once I have any new updates on this issue.

  Please don't hesitate to reply if you have any further questions.

  Best regards,
  Ariel H.

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