Multiple Brizy Problems

Damian Van Es

• April 19, 2023 14:55

Hi,

website: https://offroadstravel.com/

I cannot go to my media from the website builder. This is the case on every page, not specifically. When I want to click on media nothing happens (see video)

Also, sometimes I'm unable to update/save the pages.

Finally, there seems to be a conflict somewhere with something from brizy on the mobile version because every time the site crashes on mobile (see video). Do you guys have any idea what could be causing the conflict? I have a feeling it has something to do with global blocks, since sometimes the issues disappear when I delete the global elements on a page.

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• 

  Ariel H.

  • April 19, 2023 15:25
  • Edited

  Hi Damian,

  Thank you for contacting us.

  Please try the following and see if this will help.
  1. If by any chance you have used embeded code in your pages, please try to temporarily remove them and see if this fixes the issue.
  2. Otherwise, also try to disable all other plugins besides Brizy and Brizy Pro and see if this makes any difference. If it does, gradually enable the rest of the plugins, as you test your site, until the issue comes back.  This approach will help you determine conflicting plugins.
  3. If the above made no difference, also try to temporarily switch to another theme. 

  If all the above fails, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14677196948241
  WordPress Admin URL: 
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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