I can't update a post

Tatsiana Greenberg

• October 20, 2023 19:12

on my site https://gasfireplaceguysli.com/

i cannot save/update with the button at the lower right. it is not showing anything. and when I am clicking it it is not saving.

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  KC George

  • October 23, 2023 06:21

  Hi Tatsiana,

  Can you please disable these plugins and check if you are able to save your pages.

  • Smush – Optimize, Compress and Lazy Load Images
  • Wp Smush

  If this does not help, we will need access to your WordPress Dashboard to offer further help. 

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  Tatsiana Greenberg

  • October 24, 2023 11:45

  I have deactivated Smush plugin and it still doing the same thing. I dont have WP Smush plugin

  
  Tatsiana Greenberg
  Web Developer

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  KC George

  • October 24, 2023 13:07

  Hi Tatsiana,

  To troubleshoot this issue for you, we will need access to your WordPress Dashboard. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/14565048660114
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Tatsiana Greenberg

  • October 25, 2023 07:13

  * Community Post link: https://support.brizy.io/hc/en-us/community/posts/14565048660114
  * WordPress Admin URL: 
  * Username: 
  * Password: 

  
  Tatsiana Greenberg

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  KC George

  • October 25, 2023 09:35

  Hi Tatsiana,

  Thanks for the access to your WordPress Dashboard. I could not reproduce the issue you are facing. Please have a look at my test here https://jmp.sh/wjRevSfm

  Did this problem also occur with https://hemlockroofingco.com? Please provide more information about the issue so that we can investigate it.

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  Tatsiana Greenberg

  • October 26, 2023 06:47

  On no, so sorry, this is a different site.

  Here are credentials for the right one

  * Community Post link: https://support.brizy.io/hc/en-us/community/posts/14565048660114

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  KC George

  • October 26, 2023 09:11

  Hi Tatsiana,

  I have signed into https://gasfireplaceguysli.com/ WordPress Dashboard. I could save the changes I made to your blog post. Please have a look at this screen recording https://jmp.sh/gdaSwDqZ How do I reproduce the issue you are facing at my end? 

  Please access your WordPress Dashboard from a private (incognito) window of your browser and see if that makes a difference. 

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  Tatsiana Greenberg

  • December 04, 2023 07:37

  I see that. But I am having this issue again. I was able to add one post, but when I started on my second one, It is doing the same thing again. The weeks UPDATE is now showing up.

  
  And I was trying to work on it last week and it wasn’t working at all either.

  I removed Brizy and then added it again. I am not sure what to do about it. I really need this to be working.

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  KC George

  • December 04, 2023 11:00

  Hi Tatsiana,

  Please try these

  1. Please sing into your WordPress Dashboard from a private (incognito) window of your browser and check if the issue persists
  2. Try a different browser and check if the issue resolves

  

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  Tatsiana Greenberg

  • December 07, 2023 09:56

  I have tried google chrome and also chrome incognito and both is giving me the same issue 

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  KC George

  • December 07, 2023 14:33

  Hi Tatsiana,

  Are you using any ad blocker or malware browser extensions? These can interfere with the working of websites. If you are, please disable all extensions or try another browser with no extensions and check if the issue persists.

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  Ariel H.

  • December 07, 2023 14:33

  Hi Tatsiana,

  Thank you for the update.

  Have you had a chance to test this out on a different browser, like Firefox, as KC recommended? I'm curious to see if the same issue pops up there.

  If the problem doesn't persist on another browser, it might be related to local storage. In that case, could you try clearing your local storage to see if that fixes the problem? Instructions are found here: https://support.conquer.io/hc/en-us/articles/5821475923988-How-to-clear-local-storage-in-Chrome

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • December 11, 2023 05:39

  I don’t have any extensions at all. It has never happened before and I have added many posts to many other sites that have pretty much exactly the same stuff. 

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  Ariel H.

  • December 11, 2023 13:23

  Hi Tatsiana,

  Thank you for the update.

  We have recently received a similar report, and we have escalated this issue to our developers for further investigation. Rest assured that our team is actively working on resolving this matter. I will reach out to you as soon as I have any new updates.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • January 02, 2024 16:13

  so I think I figured out what exactly was causing this issue. Iif I am publishing the post right away, everything works well. however if I want to schedule a post - that's when this issue happens.

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  KC George

  • January 03, 2024 06:06
  • Edited

  Hi Tatsiana,

  This is due to a bug with the most recent Brizy versions. We have reported this bug and are working on a fix. 

  Until we are able to roll out a fix, please follow this work around. Publish the post temporarily, make the necessary updates to the post and then schedule it again. 

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