Brizy templates are not loading

Edgar Atukunda

• October 19, 2023 15:23

The templates are not loading.

I have saved the existing layout, deleted and created a new one then imported the saved layout but still nothing loads and instead shows page can not be found.

Please see this page here 

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  Ariel H.

  • October 19, 2023 15:50

  Hi Edgar,

  Thank you for reaching out to us.

  It appears that the problem you're encountering is probably a result of a conflict. We kindly request you to attempt the following steps to see if they can provide a resolution.

  1. Deactivate one plugin at a time and check if the issue is resolved after each deactivation. This will help identify if the problem is caused by a specific plugin.
  2. Temporarily switch to a different theme and observe if the issue persists. This will help determine if the theme is causing the problem.

  If the above steps do not resolve the issue, we kindly request temporary access to your WordPress Admin credentials. Please add us as a user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14537255752082
  WordPress Admin URL:
  Username:
  Password:

  Please ensure that you have a full backup of your website before granting access, as a precaution.

  Best regards,
  Ariel H.

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  Edgar Atukunda

  • October 19, 2023 18:20

  Disabled all the plugins and activated one by one and then changed the theme from twenty one to twenty three but still does the same thing. the brizy templates do not load.

  I have shared the details on email

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  Ariel H.

  • October 20, 2023 09:26

  Hi Edgar,

  Thank you for your cooperation.

  It seems there might be a slight misunderstanding in the use of Dynamic templates. To ensure the display of dynamic content from your blog posts, it's essential to use dynamic data sources in Brizy correctly. Typically, for single post templates, the recommended dynamic source is "Post." Upon checking, it appears that the layout was directly created within the single post template.

  To enable the functionality, kindly create a post specifically for this article on your website and then apply the appropriate template. You can find a comprehensive explanation of this process in this helpful YouTube video: https://youtu.be/lkiSk6IE7tA

  If you have any further inquiries or need additional assistance, please don't hesitate to reach out.

  Warm regards,
  Ariel H.

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  Edgar Atukunda

  • October 20, 2023 10:02

  Thank you Ariel for your continued support but this is how i have been making the templates and for this exact website, they were working very well but stopped abruptly and apparently all of the templates do not display anything but when i try to edit the template from the Brizy templates tab, dynamic data loads correct but the other side it brings a 404 error.

  Please check for something that is causing this to behave like this because it can not be the way of how they were created as this is how i created them exactly as how the video shared says.

  I shared the logins for your team to login on email.

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  Ariel H.

  • October 20, 2023 10:29

  Hi Edgar,

  Thank you for the update.

  At the moment, the template is locked for editing. Would you be able to attempt a permalink reset and then update the template to see if this makes any difference?

  Best regards,
  Ariel H.

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  Edgar Atukunda

  • October 20, 2023 12:49

  This actually has helped. 

  The templates load finally!!!

  Thanks a bunch 

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