Non riesco a pubblicare la pagina sul dominio

Alessio Giannoni

• April 12, 2023 15:21

Buonasera, sto avendo problemi a pubblicare la pagina che ho creato con brizy cloud sul dominio da me acquistato. Ho fatto tutte le modifiche al DNS con un tecnico del sito dove ho acquistato il dominio ma quando clicco sulla preview la pagina rimane bianca.

Potete aiutarmi?

Alessio

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  Ariel H.

  • April 12, 2023 15:29

  Hi  Alessio,

  Thank you for contacting us.

  Please ensure that all your pages are published, not draft. - https://prnt.sc/t87_vmgc5OJq
  Also, please ensure that you have followed the steps in this support article to point your domain name to Brizy Cloud.
  https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Alessio Giannoni

  • April 13, 2023 07:54

  Hello Ariel,

  still have some issues...now I can see the web page from mobile but if I open it from my laptop I still see a white page. How can i solve this?

  Best

  Alessio

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  Ariel H.

  • April 13, 2023 08:09

  Hi Alessio,

  Thank you for the update.

  Please try clearing your browser cache or try using another browser.
  If it doesn't work, please provide us with the domain name, so we can check it.

  Best regards,
  Ariel H.

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  Alessio Giannoni

  • April 13, 2023 08:22

  Ok now it works with safari and firefox but not with google chrome...do you know how can I fix it? the domain name is www.proshare.it

  Thanks

  Alessio

   

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  KC George

  • April 13, 2023 09:23

  Hi Alessio,

  I visited your URL https://www.proshare.it/ on Google Chrome. Your webpage seems to display well.

  

  Can you try again using an Incognito window of your browser?

    

   

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  Alessio Giannoni

  • April 13, 2023 10:18

  Hello,

  with the incognito window looks fine to me too, but still have the issue with the regular window

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  KC George

  • April 13, 2023 11:05

  Hi Alessio,

  In a regular Chrome window, please click on the Refresh icon on the URL bar to see the latest page.  

  

  You can also clear Cached Images and Files in your Chrome and check again. Here is the procedure. https://jmp.sh/UxNSdd1t  

   

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  Alessio Giannoni

  • April 13, 2023 11:14

  Hello KC,

  Thank you very much for your help now it works fine.

  Have a good day

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  Alessio Giannoni

  • April 14, 2023 06:33

  Hello Ariel, now I can see the web page from mobile but if I open it from my laptop I still see a white page. How can i solve this? Best Alessio

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  Ariel H.

  • April 14, 2023 09:48

  Hi Alessio,

  Thank you for keeping in touch.

  Your site is also showing a white space on my mobile.

  

  Please ensure that your pages are all published and not draft.

  

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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