Unable to select image in media library

Sean De

• April 12, 2023 01:18

Hello, I am unable to select an image in the media library. When I try to add an image to the image element, the media library pops up, and I can click on an image but the "select" button in the bottom right corner doesn't work. It only happens when I'm building a page with the Brizy builder, it works on pages built without Brizy.

the site is https://ignitercreative.com

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• 

  Ariel H.

  • April 12, 2023 08:53

  Hi Sean,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14466444692625
  WordPress Admin URL: 
  Username
  Password
  Also, include the URL of the affected page/s

  Please make a full backup of your website as a precaution.

  Meanwhile, If by any chance, you used embedded code on this page, please try to temporarily remove it and see if this makes any difference.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Sean De

  • April 13, 2023 06:14

  The page in question is https://ignitercreative.com/.
  It only happens on the pages where I'm using the Brizy Builder

  Here's a screen recording: https://share.getcloudapp.com/Kou9nWvJ

  ignitercreative.com/wp-admin
  UN: -------------
  PW: -----------

  Sean Deminski

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  KC George

  • April 13, 2023 06:56

  Hi Sean,

  I have signed into your WordPress Dashboard. However I could not reproduce the image upload issue at my end. Please see this video for my test  https://jmp.sh/O1kZU3Vd

  Please try signing into your WordPress Dashboard from a private (incognito) window of your browser and see you face the same issue.

  

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  Sean De

  • April 15, 2023 07:15

  Ok thank you.

  I tried a couple browsers, cleared my browser cache and my WP cache, I thought I tried Incognito mode, made sure I had adblockers and VPN off.... but I must've missed something. I'll go through this weekend and try those items again as well as another computer.

  It helps a ton knowing it worked on your end. Hopefully its just a browser glitch, but I'll let you know if it happens again.

  Thank you,
  Sean

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