Subscription Error

Nisreen Kilani

• April 11, 2023 20:14

Hello, i have an account and started building the website on one of my emails, and when i decided to buy a pro plan (personal) i added another email for the billing ( or i thought it was for the billing only) but brizy created another account for me and made it pro. now i cant use the pro features on my website and i cant transfer my website to this email. can you please help!

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  Ariel H.

  • April 12, 2023 08:23

  Hi Nisreen,

  Thank you for contacting us.

  Could you please provide us with your other email account, so we can check it?
  Which email address do you prefer to use for your Personal Cloud subscription?

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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  Nisreen Kilani

  • April 12, 2023 08:58

  please I would like to move my subscription to my other email that i have the website built on:nis**********@hotmail.com

   

   

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  Ariel H.

  • April 12, 2023 13:56
  • Edited

  Hi Nisreen,

  Thank you for the update.

  Unfortunately, we are unable to find an account associated with this email address: nis**********@hotmail.com
  Perhaps you gave us the wrong one.
  In any case, we can change the email address if you prefer to use a different email address on your subscription.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Nisreen Kilani

  • April 12, 2023 11:47

  oh, my bad! it is nis**********@hotmail.com
  i need to transfer it because i already built a website at that account and i want to use my subscription to access pro features on that website. Thank you

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  Ariel H.

  • April 12, 2023 13:56
  • Edited

  Hi Nisreen,

  We appreciate your patience.

  I got a confirmation that your account has been updated.
  Could you please log into your account (nis**********@hotmail.com) and confirm?

  Kind regards,
  Ariel H.
  
  

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