Failure on save after adding normal blocks

Paulo Santos

When i add a normal block brizy says it can not save it because someone has updated it. I tried disconnect all others plugins and the issue remain,

When adding normal components in a new page it allows to save.
Editing existing pages is almost impossible.

I have cleaned the database and increased memory limit to 512 mb.

Comments

6 comments

Paulo Santos

April 11, 2023 11:48
https://prnt.sc/BNFMe5WNOVpa
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Paulo Santos

April 11, 2023 11:53
is not even possible to store section as preferible sections.

and i don´t get errors about this nowhere
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Paulo Santos

April 11, 2023 12:09
now increased wp_memory_limit to 128 mb
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Ariel H.

April 11, 2023 12:29
Hi Paulo,

Thank you for reaching out to us.

This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

Community Post link: https://support.brizy.io/hc/en-us/community/posts/14449158154769
WordPress Admin URL:
Username
Password
Also, include the URL of the affected page/s

Please make a full backup of your website as a precaution.

Meanwhile, If by any chance, you used embedded code on this page, please try to temporarily remove it and see if this makes any difference.

Please try this and let me know how it goes.

Best regards,
Ariel H.
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Paulo Santos

April 11, 2023 12:37
turn off runcloud waf and it started working some parts
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Ariel H.

April 11, 2023 13:03
Hi Paolo,

Thank you for the update.

WAF can sometimes cause problems when editing your Brizy pages. If you're experiencing issues, disabling the WAF temporarily fixes the issue.

Please observe and let us know if you have any further issues.

Best regards,
Ariel H.
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