Not receiving emails from contact form

Joshua Hackett

• April 10, 2023 16:03

Hi

My email does not receive messages made through the contact form on my website. I've added my email to a page with a contact form so that I can be notified when it is submitted. The form's test status after submission indicates that an email has been sent. I look in the leads section and find it there. However, I've never received a notification at the email account I set up to receive them. I've also tried testing using multiple email addresses.

 

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  Ariel H.

  • April 10, 2023 16:34

  Hi Joshua,

  Thank you for contacting us.

  Could you please provide us with the URL, so we can inspect it?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Joshua Hackett

  • April 11, 2023 13:10

  Hi Ariel,

  Here's the URL https://ehpconsultinggroup.com/

   

  Thank you,
  Josh

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  Ariel H.

  • April 11, 2023 13:19

  Hi Joshua,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14426527635601
  WordPress Admin URL: 
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Meanwhile, please try using another email address in your contact form and see if you are receiving the messages.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • March 03, 2026 09:22

  Hi Anouk,

  Thank you for your cooperation.

  The leads from your contact form are being saved correctly under Brizy → Leads, which confirms the form itself is working properly. The issue is related to email delivery on your server.

  I tested both the default PHP mail function and the SMTP configuration, but neither worked. This usually happens when the hosting server blocks outgoing mail, has incorrect mail server settings, or restricts sending despite valid SPF/DKIM records, causing emails to fail silently or be rejected. This would need to be checked by your hosting provider.

  What did work was connecting the form to Gmail. I created a _test page (https://saga4sailing.com/_test/) and confirmed that emails were successfully delivered using Gmail. This worked because Gmail uses its own authenticated mail servers with proper sending reputation and security configuration, bypassing your hosting server’s mail restrictions.
  
  

  Please reach out to your hosting provider to review the server’s mail configuration. Otherwise, you may use a Gmail account instead by following the steps in this guide:
  https://support.brizy.io/hc/en-us/articles/360044216151-Email-notification-via-Gmail
  
  If you have any further questions, please let us know.
  
  Best regards,
  Ariel H.

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