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Cloud agency renewal

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2 comments

  • kuda sape

    I got an error when visiting subscription-management.paddle.com/subscription/12534522/hash/f88b2451a26671f0ebc98dbe9c9ab3e2c00b8740dfc3c09d272a747b2799a3f1/update.
    Error code: 1020
    Ray ID: 7b578fe08c519d07
    Country: ZW
    Data center: jnb01
    IP: 77.246.53.22
    Timestamp: 2023-04-10 02:29:25 UTC

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  • KC George

    Hi Kudakwashe,

    Can you please write an email to help@paddle.com requesting them to whitelist your IP address? Please include communitysupport@brizy.io in your cc. Please include all the details you have provided in your second message above (like the subscription URL, the error code etc.)

    Please also provide these details in your email:

    • Product: Brizy Agency Cloud (whitelabel)
    • Receipt Number:  

    Look for emails you have received from help@paddle.com and the you can find Receipt Number just below the heading. 

     

     

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