Please Help...webpage broken after update - layout not functioning and/or loading images

Bret Vanderplough

• April 07, 2023 22:11
• Edited

Hello,

I'm not sure exactly what happened, but a webpage on my website is not loading correctly. I believe it started happening after updating my "pro" license for some reason.

I've tried rolling back/reinstalling brizy, disabling/re-enabling all other plugins, including WP-Optimize, I've tried turning "minify" on/off within WP-Optimize. I've tried clicking "update" in the builder. Nothing seems to help.

It does display correctly in the builder.

webpage address is: 

***Please delete web address and pictures before making this post public, if you don't mind. ;-) ***

It is showing this on both desktop and mobile:

This is what it should look like:

Please help!

I am more than happy to let someone login to take a look if needed.

Thank you in advance for your help and I will look forward to hearing back.

My best regards

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  Bret Vanderplough

  • April 07, 2023 21:58

  Just some follow-up info...I checked the console through Chrome, and it's definitely showing errors on load. Hope it helps to diagnose:

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  KC George

  • April 08, 2023 01:31
  • Edited

  Hi Bret,

  Your page appears to load fine at my end. Please have a look at this screenshot https://jmp.sh/iPDqZuJk

  Could you resolve the issue?  

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  Bret Vanderplough

  • April 08, 2023 16:55

  Hello KC George,

  Well that's the craziest thing....I don't think I actually changed anything since I sent the message! Weird....I mean, you saw the screen shots, so you know I'm not crazy! haha ;-)

  I also was checking from multiple devices and still seeing the same thing.

  Any thoughts as to why it suddenly started showing correctly? I've had this happen before, where updates that I have made within Brizy Builder won't show....but then after a certain amount of time (usually multiple hours), the webpage will finally update.

  I had purged cache on my website and browser multiple time....is it something having to do with the server/hosting maybe?

  It's definitely frustrating when it happens, and any thoughts/solutions you might have on this would definitely be appreciated.

  Regardless, I want to thank you for responding to my inquiry, even though it had somehow resolved.

  Much appreciated George!

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  KC George

  • April 10, 2023 05:41

  Hi Bret,

  If an update you have made to a page shows up after few hours, its normally an indication of another level of caching. Please also check Cache Manager in your cPanel following the procedure in this article Cache Manager for cPanel

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  Bret Vanderplough

  • April 12, 2023 06:41

  Thx so much George; I'll definitely check it out! :-)

  -Bret

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