brizy pro (wordpress) pages do not load the brizy editor and site does not open anymore

Romel Janeski

• October 12, 2023 09:38

brizy pro (wordpress) pages do not load the brizy editor and site does not open anymore

 

best regards Romel Janeski

 

0

• 

  Ariel H.

  • October 12, 2023 09:50

  Hi Romel,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further? Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14371038459538
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflicting software by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • October 12, 2023 12:08

  Hi Romel,

  We have received your email, but unfortunately, the credentials were not provided. To assist you further, please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14371038459538
  WordPress Admin URL:
  Username
  Password

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.