Checkout and datalayer

Super Q

• April 07, 2023 09:33

Your brizy builder pro on the checkout page is changing the datalayer.

So ecommerce datalayer is getting cleared, any fix for that? 

Why is that happening in the first place.

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  Ariel H.

  • April 07, 2023 09:40

  Hi,

  Thank you for reaching out to us.

  Could you please provide us with additional information about the problem you are experiencing? Specifically, the exact steps you took when you encountered the issue? Screenshots will also help.
  This will help us to reproduce the issue on our end and possibly offer a solution.

  Best regards,
  Ariel H.

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  KC George

  • April 07, 2023 11:15
  • Edited

  Hi 

  I looked at the checkout pages of both websites. They look identical to me.

  • Brizy Checkout page: https://jmp.sh/TGM3g5Jp
  • Theme checkout page:  https://jmp.sh/1d4tkNXY  

  I'm sorry;  I could not understand the issue you are facing. Can you elaborate your point in more detail so that we can understand it better? 

  1. Do you think the user experience would be different on the Brizy checkout page and the theme checkout page? If so, what is the difference? (Please explain without referring to the page source)   
  2. What is that you cannot do with Brizy checkout page that you can do with the theme checkout page?
  3. You have mentioned that "Brizy checkout page is changing the datalayer" How does this affect the user experience or shop owner's experience?

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  Super Q

  • April 07, 2023 11:27

  They might look identical, on the look level, except for the headers and footers. But what is different is the source code, this is why i said do a view source code after completing a checkout in both cases.

  It is not affecting the user experience it is affecting the ecommerce tracking for GA4 and for AdWords, the value of the basket isn't being captured at the checkout thank you page when the checkout is done when using your page even if I replace your component with shortcode.

  But when the theme checkout is there the ecommerce datalayer is full after the thank you page, which means the value of the basket and other information is being transferred to GA4 and Adwords which in turn will affect my advertising targeting meaning my ads aren't optimized correctly.

   

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  KC George

  • April 07, 2023 11:58
  • Edited

  Hi 

  Please recreate your checkout page following the procedure in this video https://jmp.sh/MJH8vRKl and check if this makes a difference in the ecommerce tracking for GA4 and Google Ads.

  Please use this shortcode for recreating the checkout page

  [woocommerce_checkout]

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  KC George

  • April 07, 2023 12:10
  • Edited

  Hi 

  I missed one step in the above process. Please complete this step as well. https://jmp.sh/ZW5QC0NV

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  Super Q

  • April 07, 2023 12:08

  The second link in the next step isn't working https://jmp.sh/ZW5QC0NV the first i am replicating now.

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  KC George

  • April 07, 2023 12:10

  I have corrected the link. Please check again.

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  Super Q

  • April 07, 2023 12:37

  Looks like it worked, thank you for your help.

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