Unsupported zip file version | Wordpress

Ricardo Corona

• April 07, 2023 04:58

I am wanting to import a .zip file from a brizy cloud account to the wordpress plugin one. I am using a different account with another license so I am not able to use the sync layouts/blocks option since it's for a client. when I click on the down arrow to download locally the layout/block (tried both) on brizy cloud to then later go on the brizy visual builder (pro agency version for both) and click on "import New Block/Layout" button, I get the error message: "Unsupported zip file version" when I try to import the specific blocks/layouts downloaded.

 

To make sure it wasn't an issue with the clients Wordpress plugin I tried importing one of my old .zip files layouts from the cloud that I've done before and that one did let me. So I'm sure the error has to do with the specific layout/block contents that is causing the issue, or maybe the version of the .zip at the time of download/export.

So in summary, I am trying to import .zip layout from cloud to Wordpress builder but keep getting "Unsupported zip file version" when trying to do so.

file:

 

0

• 

  KC George

  • April 07, 2023 10:05

  Hi Ricardo,

  We apologize for the inconvenience. This error is due to a bug at our end. I have reported it and we will work on fixing it. Please give us some time to fix this bug.

  0
• 

  Ricardo Corona

  • April 07, 2023 19:21

  Okay, I was able to use the sync option to transfer the layouts by disabling the white label. I would now like to cancel my Brizy Cloud Agency subscription (do this before April 10th because I don't want to get charged for another month, please). I don't need the cloud version of Brizy anymore and I fully transferred everything I needed onto the wordpress plugin pro agency version which is the one I will be using from now on. (The profile > payments option to cancel it myself I think it cancels both and I only want to cancel the cloud version. (Not sure, but don't wan't to risk cancelling both and losing my projects. Thanks!

  0
• 

  Ariel H.

  • April 10, 2023 08:57

  Hi Ricardo,

  Thank you for contacting us.

  I received confirmation that your Agency Cloud subscription is now canceled.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

  0
• 

  Ricardo Corona

  • April 10, 2023 19:51

  I still got charged $49 right before receiving a cancellation email. Who do I contact to get a refund? 

  

  0
• 

  Ricardo Corona

  • April 10, 2023 19:56

  Charged me $49 to use it for one day? Also, it said it was going to renew the 10th, not the eleventh. Please refund when available, thanks.

  

  0
• 

  Ariel H.

  • April 11, 2023 10:00

  Hi Ricardo,

  Thank you for keeping in touch.

  Sorry about that, it appears that our system automatically charged the amount, however, it was refunded immediately.

  

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

   

  0

Please sign in to leave a comment.