URGENT: Help needed website down

Federico Mazza

• April 06, 2023 08:31

I just updated brizy on my website power-gym.it and the site is completely broken.

Help me!

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  KC George

  • April 06, 2023 09:53

  Hi Federico,

  Can you please share with us your Brizy and Brizy Pro version numbers?

  

  If you do not see Brizy Pro 2.4.17, please delete Brizy Pro, download brizy-pro-2.4.17.zip and upload it to your WordPress Dashboard. https://jmp.sh/xzdANfh4

  

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  Federico Mazza

  • April 06, 2023 09:56

  

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  KC George

  • April 06, 2023 10:19
  • Edited

  Hi Federico,

  The reason why your website frontend is messed up is because several Brizy JavaScript and CSS files are missing. https://jmp.sh/SeTBWMkQ

  Can you deactivate WP Super Cache and check if that helps? If you have enabled any server side security software on your hosting account with https://www.aruba.it/ please disable the security systems and check if that helps.

  Please also check with your hosting company why so many Brizy JS and CSS files are missing on your site?

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  Federico Mazza

  • April 06, 2023 10:22

  I 

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  KC George

  • April 06, 2023 11:09

  Hi Federico,

  The URL https://www.power-gym.it/ seems loading fine now. I hope your issue is resolved?

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  Federico Mazza

  • April 06, 2023 11:10

  Hi,

  JS and CSS files were not blocked. You can see they return 404 error.

  Anyway, I fixed by adding and removing an element from the homepage. This somehow forced a CSS refresh.

  Thanks anyway

  Kind regards

   

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