Unable to update

Hiroyuki 坂内宏之

• April 06, 2023 08:26

ソフトウェアを更新するたびに、画面が添付され、更新されません。どうしたらいいでしょう。他のすべてのプラグインは削除されました

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  KC George

  • April 06, 2023 11:36

  Hi Hiroyuki,

  We apologize for the inconvenience. This error normally indicates that a software in your hosting server environment is interfering with Brizy editing. Such software can flag a legitimate request from Brizy as potentially dangerous and block it.  To fix the problem, please log into your hosting account and verify if any of this software is turned on in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Hiroyuki 坂内宏之

  • April 07, 2023 06:23

  I was able to update after disabling the firewall. Once the site is complete, I will activate the firewall.　

  Thank you very much.

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