Brizy Animation Effects/Slideshows dont work anymore

Isain Pena

• April 05, 2023 01:47

All sections of our websites that include Animation Effects (Fade outs, Slide in, etc) now leave complete blocks white and get stuck, this also happens with slideshow and the counter item in the builder.

https://behungryagency.com/

that is one of the websites, we are an agency so all our clients are having this issue

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• 

  Ariel H.

  • April 05, 2023 11:15

  Hi Isain,

  Thank you for contacting us.

  The issue appears to be coming from some optimizations made on your website.
  Could you please try to temporarily disable WP Optimize, clear your browser cache and see if this makes any difference?

  If this fixes the issue, please enable WP Optimize and purge the cache.
  https://wordify.com/blog/wordpress/how-to-clear-wordpress-cache-using-cache-plugins

  In addition, please also ensure that you already have the latest versions of Brizy and Brizy Pro (Brizy Version 2.4.18 and Brizy Pro Version 2.4.17).

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  KC George

  • April 05, 2023 11:19
  • Edited

  Hi Isain,

  If the above solution does not help, please give us access to your WordPress Dashboard for us to troubleshoot this issue for you. Please add me as a user to your WordPress Dashboard and send us following details to our email: communitysupport@brizy.io 

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14299199711249
  WordPress Admin URL: 
  Username
  Password

  Please let us know here when you send me an invitation.

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  Isain Pena

  • April 05, 2023 15:50

  Hi Ariel.H and KC George, thanks that solves the problem

  it was WP Optimize that was having issues with the website.

   

  Best regards

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