Problem to publish subdomain

Kelvin Ng

• October 09, 2023 07:26

Hi

I'm having problem to publish my site : weby.weby.live to subdomain : its.weby.my

See the screenshot setting in my cpanel , already few days still can't access the published site.

 

Regards

Kelvin

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  Ariel H.

  • October 09, 2023 11:28

  Hi,

  Thank you for contacting us.

  To point a subdomain to Brizy Cloud, you just need to CNAME record as described on this article:
  https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Kelvin Ng

  • October 10, 2023 10:41

  Hi

  already deleted the A record, only CNAME created, but still the same problem.

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  Ariel H.

  • October 10, 2023 11:27

  Hi Ng,

  Thank you for the update.

  Upon checking, we have not found a CNAME record associated with this subdomain.

  To resolve this, please consult Step 5 in our support article, which provides instructions on how to add a CNAME Record.
  https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

  Best regards,
  Ariel H.

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