File upload and anchor links doesn't work

Jack Vanlommel

• October 09, 2023 06:11
• Edited

Hi,

On the web pages below created in Brizy Cloud, the anchor links do not work and the File upload field on the form does not work either. I've had this happen again, can you take a look at this and let me know what's going wrong?! My account in*****@***33.com

Workspace Name: Favor Cool
Project Name: Jobs
Preview URL: https://jobs.favor-cool.be

https://jobs.favor-cool.be/interne-adviseur
https://jobs.favor-cool.be/supportmedewerker
https://jobs.favor-cool.be/jobstudenten

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• 

  Ariel H.

  • October 09, 2023 14:43

  Hi Jack,

  Thank you for contacting us.

  I've personally tested file uploads, and they appear to be functioning correctly on my end. This is demonstrated on this screencast - https://youtu.be/Ytd0TmpL5ic
  Could you please try to use a different web browser to see if this makes any difference?

  Regarding your second concern, we want to inform you that we are actively working to address a bug associated with anchor links, and we expect to have this issue resolved as soon as possible. We apologize for any inconvenience this may have caused.

  Best regards,
  Ariel H.

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• 

  Jack Vanlommel

  • October 09, 2023 15:12

  Hi Ariel,

  If we test the file upload, the form is indeed sent, but when submitting (Lead) we see a fake path. (C:\fakepath\test-upload-cv.docx)

  So the link to the file doesn't work!

  Do you have a timeline for when the bug with anchor links will be resolved?
  
  Thx
  Jack

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• 

  Ariel H.

  • October 09, 2023 15:38

  Hi Jack,

  Would it be possible for you to share some screenshots that illustrate the problem you're experiencing? 

  Regarding the anchor links bug, it has been classified as urgent, and you can anticipate a resolution either today or within the next few days. We apologize for any inconvenience this may have caused.

  Best regards,
  Ariel H.

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• 

  Jack Vanlommel

  • October 10, 2023 12:46

  Hi Ariel,
  
  for example: https://jobs.favor-cool.be/jobstudenten
  
  

  Problem 1:
  For example, on this web page we have placed a number of links and buttons that jump to the web form at the bottom of the page after a click.

  We see that the anchor link is placed in the URL, but the page does not go to the form.
  
  If you look at the HTML that is rendered, we do not see the ID of the anchor link (form-student) on the block of the form.

  Problem 2:
  When completing the form we can enter all the data and add/upload a file BUT when we then look at the entry (lead) the path to the file is non-existent (fakepath).
  
  These problems appear on all three pages
  
  Screen fakepath:
  
  Anchor link in the url:
  
  Button with anchor link (#form-student):
  
  Block form with ID (form-student) but this ID doesn't show in the HTML, published page.
  
  Text-links to other blocks on this page:
  
  
  These problems appear on all three pages:

  Workspace Name: Favor Cool
  Project Name: Jobs
  Preview URL: https://jobs.favor-cool.be

  https://jobs.favor-cool.be/interne-adviseur
  https://jobs.favor-cool.be/supportmedewerker
  https://jobs.favor-cool.be/jobstudenten
  
  Thx,
  Jack

  
  
  

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• 

  Ariel H.

  • October 10, 2023 13:00

  Hi Jack,

  Thank you for your cooperation.

  About the anchor links issue, this is currently an ongoing issue and a fix should be available soon. As for the form file upload concern, we will look into this matter and provide you with an update soon. Thank you for taking the time to create the screenshots.

  Best regards,
  Ariel H.

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  Jack Vanlommel

  • October 10, 2023 13:04

  Okay Ariel,
  Hopefully you'll get it resolved quickly as we can't go live with these pages at the moment.

  Thanks in advance!
  
  Best regards,
  Jack

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• 

  KC George

  • October 10, 2023 13:18

  Hi Jack,

  I tested the form with a PDF file upload. The PDF file is available for download from the 'Leads' area. The file path is  https://www.brizy.cloud/customfile/b04c4667a3f9493993e4f5227e20b7b46ba1e226645f17cd2bb732a1a83cd758/Orange_Report_2021_EN.pdf

   

  How do I reproduce the issue you are facing? What are the steps I must take?  

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  Jack Vanlommel

  • October 10, 2023 14:29

  Hi Ariel,

  We did some tests with the form. If we upload a PDF it works, but a Word document does not.

  I will send the test document here as a link. It is a .docx file.
  https://inc33.com/staging/brizy-test/test-upload-cv-2.docx
  
  Browser:
  

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• 

  KC George

  • October 10, 2023 15:27

  Hi Jack,

  I attached a Microsoft Word file to the form. You can download the file from the 'Leads' section of your website.  The path of the file is https://www.brizy.cloud/customfile/4d8da74585927aaf9ff5ed32e8a9f914fa607471982c0cd31a6348c265712b3a/Resume.docx

  

  The test upload file you had linked above had problem. Please create a new Microsoft Word file and check again. 

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  Jack Vanlommel

  • October 10, 2023 18:16

  Hi Ariel,

  I created a new word doc and it works now.
  Strange that the other document didn't work because I always use that to test a form with an upload field.

  But hey, it works ;-)

  Now just the anchor links and then we're done.

  Thx
  jack

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• 

  KC George

  • October 11, 2023 13:00
  • Edited

  Hi Jack,

  The anchor links issue has been fixed. Please check if anchor links work fine on your projects 

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  Jack Vanlommel

  • October 11, 2023 11:58

  Hi KC George,

  Everything works now. We have tested all links and buttons and they all link to the form.

  Thanks for the follow-up!
  Have a nice day ;-)

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