Carousel and other elements are not working

Ardy Lingatong

• April 01, 2023 16:30

Hi Brizy team. I'm having a hard time after updating my Brizy plugins to the latest one. All my websites that have carousel and some elements on them as seen on the Loom video are not working whenever I access it from an incognito browser and from a non-admin view browser. 

Please have a look ASAP because I can't just keep restoring them to the day before I upgraded or WordPress automatically updated the Brizy plugins. 

Loom video here: https://www.loom.com/share/759d16c4be9445c983630c5d0b859714

Affected Websites:

https://acrodesign.au/ 
https://acroaccounting.au/

https://acrowealthmanagement.au/

Thanks! Looking forward to your response and help.

Warm regards,

Ardy

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• 

  Ariel H.

  • April 03, 2023 08:32

  Hi Ardy,

  Thank you for reaching out to us.

  The issue appears to be coming from SiteGround Optimizer - https://prnt.sc/4uT50Lnb-Q5B

  Please try to temporarily disable it and see if it solves the issue.
  If disabling it fixes the issue, please try to purge SG Cache.
  https://wpshout.com/quick-guides/how-to-clear-your-siteground-cache

  If this makes no difference, you can also try to disable JS/CSS minification in SG Optimizer to address the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ardy Lingatong

  • April 21, 2023 11:35

  Hi Ariel,

  Thank you very much for this response. Yes, I did try to do your suggestions and everything is now back to normal. However, I decided to just deactivate the SG Optimizer and just replace it with WP Rocket so all my sites are now working much better and faster. 
  
  I really appreciate your help mate. Thanks again.
  
  Have a lovely weekend.
  
  Regards,
  
  Ardy L.

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