Paid 2 plans on one account and no functionality

Syslogic Sp. Z O.o.

• October 04, 2023 10:37
• Edited

A few days ago I sent the same inquiry but did not receive a reply please. The request was that my account is currently charged every month for 2 plans, and on top of that I still have the freelancer plan despite paying for the Agency plan. Please correct as soon as possible, and answer. Id: 89152

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  Ariel H.

  • October 04, 2023 13:55

  Hi,

  Thank you for contacting us, and we apologize for the delayed response.

  We noticed that your Agency subscription was active until December 24, 2022. However, it was paused for a few months and then renewed in August of this year. Additionally, you also have a Freelancer Cloud subscription.

  If you no longer require one of your subscriptions, we can cancel it for you. This will ensure that you only have one plan active. Please let us know how you would like us to proceed.

  Best regards,
  Ariel H.

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  Syslogic Sp. Z O.o.

  • October 05, 2023 08:30

  Hi, thanks for the reply I need to have only one plan active: the Agency plan

  Regards,

  Tom

   

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  Ariel H.

  • October 05, 2023 08:56

  Hi Tom,

  Thank you for the update.

  Could you please confirm if you currently have any active projects in your Freelancer Cloud subscription? This information is necessary in order for us to proceed with submitting a cancellation request. You may need to backup your projects before we proceed to ensure that no data is lost.
  https://youtu.be/bE-AXTQiPR0

  Best regards,
  Ariel H.

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  Syslogic Sp. Z O.o.

  • October 05, 2023 12:17

  I see that I already finally have the functionalities from the Agency plan, I do not know what projects I had in the freelancer plan. I care that all projects are in the Agency plan, and that in the next monthy it does not charge from the Freelancer plan

   

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  Ariel H.

  • October 05, 2023 12:51

  Hi Tom,

  I wanted to inform you that I have received confirmation of the cancellation of your Freelancer plan.

  If you have any additional questions or require further assistance, please feel free to reach out to us.

  Best regards,
  Ariel H.

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