Button not displaying.

Cesar Ayala

• March 29, 2023 21:19

When I try adding blocks that have buttons or if I try to add the button form the sidebar options a message displays saying that there was an error.

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  Ariel H.

  • March 30, 2023 10:21
  • Edited

  Hi Cesar,

  Thank you for contacting us.

  In case you are using Safari, please try using Chrome or another browser to see if this makes any difference.

  If this didn't help,  this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflict by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.
  (Brizy Version 2.4.17 and Brizy Pro Version 2.4.16)

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Kieran Harrod

  • April 25, 2023 16:56

  I have the same issue across sites, and it does seem to be a Safari Issue. Using the latest Brizy and Brizy Pro with no additional plugins, the buttons display correctly but can't be edited (including the form buttons, so I can't alter the mail).
  
  Works in Chrome, which is fine, but would be good to work in Safari.

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  KC George

  • April 26, 2023 06:02

  Hi Kieran,

  If you are on Safar 15.6.1 and macOS 10.15 or earlier, please consider upgrading to Safari 16.4.1 and macOS 11, 12 or 13 and check if the issue gets resolved.

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