Request a Refund

Werner Langbauer

• March 29, 2023 11:10

Dear Brizy Team,
 
I'm hoping to get a refund on my recent product purchase. It seems like a great option and a vast improvement over the default Gutenberg setup, but it's still not ideal for my project or workflow and went another route. Thank you for your understanding.

WordPress LIFETIME 
Payment reference: 46877164

0

• 

  Ariel H.

  • March 30, 2023 08:36

  Hi Werner,

  Thank you for contacting us.

  Unfortunately, we are unable to process a refund for your purchase as it has exceeded our 30-day refund period. Our refund policy requires that refunds must be requested within 30 days of the purchase date.

  We apologize for any inconvenience this may cause and hope you understand our position. If you have any questions or concerns, please feel free to contact us.

  Thank you for your understanding.

  Best regards,
  Ariel H.

  0
• 

  Werner Langbauer

  • March 30, 2023 09:21

  Hi Ariel,

  I’m sorry to hear that – I bought the template 45 days ago - but we could only start working with it after the vacation of my webmaster, which was 3 weeks ago.

  She found out that the Brizy WordPress Plugin does not work properly for our use, so I have no usage for the template now.

  I kindly ask you for a goodwill solution – I hope for your understanding of this special situation.

  With kind regards,

  Werner

  0
• 

  Ariel H.

  • March 31, 2023 08:29

  Hi Werner,

  Thank you for the update.

  Unfortunately, our refund policy only allows for refunds within 30 days of purchase, and we are unable to make exceptions. However, we are happy to assist you with the issues you have encountered using Brizy. Please let us know what specifically the issues are, and we'll do our best to assist you.
  
  

  Best regards,

  Ariel H.

  0

Please sign in to leave a comment.