Hello I've an issue with text rendering in woocomerce product template

Mathieu HERVE

• March 28, 2023 20:50

Hi i've a bug on a website with woocomerce product template build with brizy !

https://chateaukalian.mathieuherve.fr/produit/bergerac-blanc-sec/

If you try to add to cart the text render is not right all the special characters, we have a lot in french, are replaced with other characteres

Can you Fix this please

 

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  Ariel H.

  • March 29, 2023 09:25

  Hi Mathieu,

  Thank you for reaching out to us.

  Could you please try temporarily switching to another theme and see if this resolves the issue?
  If this doesn't help, also try to temporarily remove any embedded codes in the product template and see if this makes any difference.

  If that is not helpful, we will need temporary access to your WP admin login details to further investigate the issue. Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14108296395025
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Mathieu HERVE

  • March 29, 2023 10:38

  Hello @Ariel.H I've try the solution you provide but nothing change,

  I've send you some connexion infos for you to check if you can resolve the bug. I've made a backup of the website to be safe please update if any news THX

  Mathieu

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  Ariel H.

  • March 29, 2023 12:58

  Hi Mathieu,

  Thank you for your cooperation.

  Upon checking, this issue occurs in the recent updates. Reverting to Brizy Version 2.4.15 and Brizy Pro Version 2.4.14 has temporarily resolved the issue.
  This is demonstrated on this screencast: https://youtu.be/lKy7PJSvZ_Q

  I will bring this issue to our senior support team, so they can be aware of it and possibly offer a solution.

  Best regards,
  Ariel H.

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  Mathieu HERVE

  • March 29, 2023 13:44

  Thanx for your time and your test I'll be waiting for futur update THX !

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  Mathieu HERVE

  • March 29, 2023 14:37

  The woocommerce notice banner when you succesfully add to cart is not displayed in the french website nonly on the english website can ou check that too please ?

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  Mathieu HERVE

  • March 29, 2023 14:37

  Sorry I've another bug on the same website

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  Ariel H.

  • March 30, 2023 14:22

  Hi Mathieu,

  Thank you for taking the time to also report this issue.

  I have also submitted this to our developers, I will keep you posted on this issue.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 06, 2023 16:02

  Hi Mathieu,

  Thank you for patiently waiting.

  Our developers have fixed the issue - https://prnt.sc/gGeYOPbWq1yy
  Please check it on your end to confirm.

  Sorry that it took us some time to address this issue.

  Kind regards,
  Ariel H.

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  Mathieu HERVE

  • April 06, 2023 17:43

  Thank you very mutch for your work you guys are the Best !

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