Menu not updating

Marilena Marino

• March 27, 2023 20:30

Brizy: Version 2.3.17
Brizy Pro: Version 2.4.16
WordPress: 6.1.1

After adding new pages or blog posts to the menu via Appearance > Menu, and saving, the changes are not reflected on the live site or are reflected only partially. The menu is a global item.

Have tried disabling and reactivating all plugins and cleared the cache, without success.

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  Ariel H.

  • March 28, 2023 08:21
  • Edited

  Hi Marilena,

  Thank you for reaching out to us.

  The issue might be related to a WordPress caching plugin. Please flush the cache or temporarily disable it and see if this makes any difference.

  You may also have multiple menus set up and may have accidentally selected the wrong one. — https://prnt.sc/s6tFkI8LCTx8

  Otherwise, we may need temporary access to your WP Admin login details, so we can further check the issue.

  Best regards,
  Ariel H.

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  Marilena Marino

  • March 28, 2023 08:54

  Hi Ariel, which email address should I give admin access to, please?

  Thanks,
  M

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  Ariel H.

  • March 28, 2023 12:33

  Hi Marilena,

  Thank you for the update.

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14077147199505
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • March 31, 2023 13:12

  Hi Marilena,

  Thank you for your cooperation.

  We have inspected your site, however, the backend and front-end menus are identical. This is demonstrated on this screencast: 
  https://youtu.be/JdNO-YPimIY

  Could you please try editing your pages from another browser or, even better, try using another computer and see if this makes any difference?

  Best regards,
  Ariel H.

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