I can't add images

Richard Wiegand

• September 28, 2023 18:23

Hi,

None of the images in my media library (png files) appear after using the image upload box in Brizy Pro.  I tried deactivating unnecessary plugins even tried to deactivate Kadence theme, which I can't since its the only theme I have and Brizy isn't a theme per se.

I don't want to start a web site from scratch since it used to run with Thrive and there's quite a bit of info that I don't want to lose...  

What to do?

Thanks 

Richard

 

 

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  KC George

  • September 29, 2023 04:54

  Hi Richard,

  When attempting to upload images using the Brizy Image element, are you saying that images in the Media Library are not visible or are you saying that you can't add images to Brizy pages using the image element?

  Recent Brizy versions have incompatibilities with Jetpack Image optimizations and GoDaddy CDN. If you have enabled any of the following options, please disable it to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  4. If you are hosting with GoDaddy and using their CDN, please disable the CDN option from your GoDaddy account. You can follow instructions in this article. Enable or disable my CDN

  If none of the above helps, please get back to us with your website URL. We will take a look.

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  Richard Wiegand

  • October 02, 2023 07:59

  Hi George,

  To answer your question, the latter (images are visible in the Media Library, but do not materialize when clicking on the change image element using Brizy).

  I tried everything I know to solve the issue (deleting Kadence, installing Blocksy instead, removing every single plugin that is no longer needed), but to no avail.

  I spoke to bluehost tech support, they said that it may have something to do with the php ini editor. The upload_max_filesize at bluehost is currently set to 256M.

  Perhaps this is the issue.

  I will try to follow the steps sent to me by KC George in today's email. If you do not hear from me otherwise, assume that I have not yet solved the issue.

  Thank you,

  Richard Wiegand

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  Richard Wiegand

  • October 02, 2023 07:59

  Hi KC George,

  Your remedial instructions worked!

  Thank you so much for your help!

  Looking forward to using the program,

  Richard Wiegand

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