Still charged after cancelling plan

James Henry

• September 28, 2023 13:23

Hi, I cancelled my plan a few days ago, before the renewal date. However, I was still charged my renewal yesterday. 

Please can you review, and reverse the new annual plan subscription with a refund?

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  Ariel H.

  • September 28, 2023 13:42

  Hi James,

  Thank you for reaching out to us.

  Upon checking, I can confirm that your subscription is currently active. In order to proceed with canceling your subscription, we kindly request that you follow the steps outlined below:

  1. Log in to your account dashboard.
  2. Click on the "Account" tab.
  3. Select "Payments" from the options.
  4. Scroll down to the bottom of the page to find the cancellation link: https://i.imgur.com/YIXyDpP.png

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  James Henry

  • September 29, 2023 06:21

  hi Ariel, I suspect the reason it shows my subscription is still active is because it renewed today... My point is that I requested to cancel a couple of days ago, before renewal, but no cancellation occurred and I was charged again. Please can you help resolve this? 

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  Ariel H.

  • September 29, 2023 08:56

  Hi James,

  Sorry about that. Can you please confirm whether you have completed the cancellation request located in your account dashboard? If not, I can assist you in submitting a cancellation request. Additionally, may I ask for the reason behind your decision to cancel? Your feedback is valuable to us as it allows us to improve our services.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  James Henry

  • October 03, 2023 15:05

  Hi Ariel, Yes, I completed the cancellation request, and received a notification which said it could take a couple of days. 

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  Ariel H.

  • October 03, 2023 15:36

  Hi James,

  Thank you for the update. I wanted to inform you that your subscription has been successfully canceled. You can expect to receive your refund within 5-7 business days, or possibly even sooner.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  James Henry

  • October 04, 2023 10:50

  Hi,

  Wanted to follow up on this, thanks

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  James Henry

  • October 04, 2023 10:50

  thank you for the confirmation! 

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