Billing Question

Dean B.

• September 27, 2023 17:00

Hello. I received an email yesterday from Paddle saying I will be charged $99.00 on Sept. 30, 2023, to renew my subscription. However, my Brizy dashboard shows that my next bill in on Sept. 30, 2024 - next year. 

Can you confirm which is correct? 

Thanks! 

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  KC George

  • September 28, 2023 09:02

  Hi 

  Your last payment was on October 2, 2022 and your subscription was renewed for a year. Hence your next payment is scheduled for September 30, 2023. The message you are seeing in your account that "Next payment ($99.⁰⁰) is due on Sept. 30, 2024 " is incorrect. We will fix this error. 

  In your Brizy.io account, under Account - Payments scroll down to the list of invoices and click on the 'Update' button next to your last invoice and update your payment method. Paddle will charge your card on September 30th. 

  

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