Videos not showing

Gianpietro Gilardoni

• September 27, 2023 16:32

Hello,

I am encoutering this issue:

if i go to:

https://tecnopointsrl.com/product/tuning-floor-dolly-totem-50/

Click on the tab VIDEO, you should see two youtube previews.

If I Login as Administrator I see them, otherwise not.

                           

 But if you chek in the backend:

https://tecnopointsrl.com/wp-admin/post.php?action=in-front-editor&post=7291

everything is set correctly, of at least that is what I see.

I also checked the product page to see if there was an anomaly, but I don't see one:

https://tecnopointsrl.com/wp-admin/post.php?post=11621&action=edit

 

Please can you help?

Marco

 

0

• 

  Ariel H.

  • September 28, 2023 09:10

  Hi Marco,

  Thank you for reaching out to us.

  Upon checking, it appears that the problem is originating from the iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent plugin. When this plugin is disabled, the issue no longer occurs.
  This is demonstrated on this screencast - https://youtu.be/c-7oZm6K-bI

  To resolve the problem, I recommend adjusting the settings of the plugin and see if that resolves the issue. If not, I suggest reaching out to the authors of the plugin for further assistance. They may be able to provide a solution or offer guidance in resolving the issue.

  Best regards,
  Ariel H

  0

Please sign in to leave a comment.