Your connection is not private

Mandiri Abadi Group

• September 27, 2023 06:31

Hi there. I'm getting an SSL error on my website: https://www.mandiriabadigroup.com I spoke to my domain host and they said it is a problem I need to speak to Brizy about. Please help me to fix this issue. Thanks.

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  Mandiri Abadi Group

  • September 27, 2023 06:34

  It happens when I open it without a wifi connection (using a cellular data connection). Even though it didn't happen before

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  Ariel H.

  • September 27, 2023 10:04

  Hi,

  Thank you for reaching out to us.

  The SSL error appears to be related to a custom script that was added in the header area of your site that is using an unsecure URL - https://i.imgur.com/ozcAvOY.png

  To troubleshoot and confirm this issue, we recommend temporarily removing the custom script from the header and checking if the SSL error is resolved. If the error disappears, it indicates that the custom script is indeed causing the problem. In that case, you will need to modify the script to ensure that all links within it use the HTTPS protocol. 

  Please try this and let me know how it goes.
  
  Best regards,
  Ariel H.

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  Mandiri Abadi Group

  • September 29, 2023 07:11

  Hello Ariel.H,

  Thank you for responding quickly.

  I've tried to delete it, approximately how long will it take to wait after I delete it? because after I deleted it, we still couldn't open the website with a cellular data connection.

  Please check again whether my steps are correct. Thank You

  Best regards,
  Mandiri Abadi Group

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  Ariel H.

  • September 29, 2023 08:44

  Hi,

  Thank you for the update. I tested your site using mobile data, and it appears to be working fine. 
  https://imgur.com/F3XRRwB

  To resolve the issue, try clearing your browser cache or using a different browser. You can also check if the site loads properly with another mobile carrier. Let me know if these steps help. 

  Best regards,
  Ariel H.

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