Brizy Carousel Empty/Whitespace Issue

Steven Orlosky

• September 27, 2023 01:58

Good day!

On a logged in view, the carousel looks fine, but not on the frontend view of normal users.

 

Please see the video for your reference.

https://www.berrycast.com/conversations/99282ba3-0ba4-52a9-bfad-8c3df28d40d2

I hope you can help us with this. Thank you so much!

0

• 

  Ariel H.

  • September 27, 2023 09:29

  Hi Steven,

  Thank you for reaching out to us.

  It appears that the issue you are facing is connected to the cache on your website. To address this, we kindly request that you disable any caching plugins temporarily on your WordPress site. After doing so, please check if the issue is resolved. If this resolves the issue, you can enable it back and try disabling the JS/CSS minification feature in your cache plugin settings to see if that resolves the issue.

  If this didn’t help, we would appreciate it if you could grant us temporary access to your WP Admin credentials.  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link:
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Steven Orlosky

  • September 29, 2023 06:21

  Thanks Ariel, We have found the root cause of the issue. Have a nice day! 

  0

Please sign in to leave a comment.