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Difficulty with WP Brizy Pro creating a thin site navigation header above nav bar/header

Comments

5 comments

  • Ariel H.

    Hi Barry,

    Thank you for reaching out to us.

    Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

    Community Post link:  https://support.brizy.io/hc/en-us/community/posts/13961605096081
    WordPress Admin URL: 
    Username
    Password

    Please make a full backup of your website as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Barry,

    Thank you for your cooperation.

    Unfortunately, the credentials you provided are not working - https://prnt.sc/j8c1GIBRn8lG

    Could you please update the user account, so we can inspect your website?

    Best regards,
    Ariel H.

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  • Barry Lippold

    Oh Geeze...I see now that the new user didn't save. I recreated it with the same name and credentials and tested it myself.

    We lost an entire day between support chats...I hope you an attend to this immediately before the weekend.

    Thank you,

    Barry

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  • Barry Lippold

    I guess you didn’t get to this yet, so we lost ge weekend. Credentials were fixed Friday a.m.

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  • KC George

    Hi Barry,

    While the user brizysupport is created, the password you had sent us does not work. I attempted to reset the password; but did not get a password reset link at communitysupport@brizy.io

    Please send the latest password by email again or ensure that the email address for the user brizysupport is communitysupport@brizy.io so that we can reset the password ourselves.

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