PRO license not recognised

Rachel Deckard

• September 24, 2023 09:43

Hello,

First of all I just want to say that I love Brizy and am excited to see how the product continues to grow.

I am using Brizy Cloud. I had previously purchased an annual subscription which has since expired (hoping to sign up for annual again once I can afford!) In the meantime, I have purchased Personal on a monthly basis but my account doesn't seem to have recognised the upgrade. The PRO features are still locked and it prompts me to purchase PRO, but when I go to the purchase page it tells me I'm already subscribed.

I've tried logging out/back in and trying in incognito in case it's a cache but nothing has worked.

Looking forward to hearing from you,

Rachel

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  KC George

  • September 25, 2023 07:00
  • Edited

  Hi Rachel,

  We apologize for the inconvenience. We have fixed the issue in your account. Please activate the PRO plan in your project by selecting the Activate option in your Dashboard.

  

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