Not loading

Erosia Shop

• March 21, 2023 14:41

tried to load in all webpages. It stay loading and nothing else

0

• 

  Ariel H.

  • March 21, 2023 14:52
  • Edited

  Hi,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  arielh01@proton.me.

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/13918865542545
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin, your current theme or an embed code you are using on your website. 

  You can identify the conflict by:

  1. Deactivating one plugin at a time and checking if the problem resolves
  2. Temporarily switching to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.
  (Brizy Version 2.4.17 and Brizy Pro Version 2.4.16)

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0

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