Contact form in Brizy Cloud - Not receiving emails

Roger Brustol

• September 22, 2023 10:02

Hi

I have 5 contact forms on my website and I only receive emails from 3 of them.

Same "send to" email adress on all 5 forms and the only difference is the Subject name. 
The forms ar tripple checked to make sure they are set up correct. Spamfilters are of course checked as well.

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  Ariel.H

  • September 22, 2023 12:30

  Hi Roger,

  Thank you for contacting us.

  To troubleshoot the issue you're facing, I recommend checking the "Leads" section in your account dashboard. This will allow you to review the emails that have been sent from your website. By checking this section, you can confirm whether the emails are being sent successfully - https://i.imgur.com/3Oe4gYy.png

  If the problem persists and you're still not receiving all the emails, I suggest trying an alternative email address. This can help determine if the issue is specific to the email address you're currently using. 

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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