Problem found

Erin Pak

• March 21, 2023 03:40

Hi, one of my sites, https://kimtaxes.com/

I found several issues.

1. Hamburger menu

I was not able to click to see the menu. So I switched to the text version instead of the hamburger menu. This happened not only on this site but other none Cloud versions. The cloud version of the hamburger menu works fine.

2. Text disappears

The text inside of the banner has just disappeared on some pages. 

This is what it is supposed to show.

I deleted the text and added a new one again, and now it's showing. Why is this happening?

3, Calendly element

Just used Calendly to add to this page, https://kimtaxes.com/pricing/. But the front end doesn't show it. Below is the backend. 

 Can you please take a look and find the issues and fix them?

0

• 

  Ariel H.

  • March 21, 2023 09:22

  Hi Erin,

  Thank you for reaching out to us.

  About the hamburger menu, please provide us temporary access to your WP Admin credentials, so we can inspect the issue.

  Please add us as a user to your WordPress Dashboard and send the following details to:  arielh01@proton.me.

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/13791489505681
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  
  About the second issue, disappearing elements can be caused by browser issues. In case this happens again, please try using another browser and see if this makes any difference.  
   
  Lastly, Calendly appears to be working at my end as shown in this screenshot: 
  https://prnt.sc/eG40ERVVXprW
  Please take a look at this in another browser to confirm.

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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