Blocks failing

Mortgage Calculators

• September 22, 2023 00:26

I am editing block with normal text and font and it keeps crashing. I'll make some edits and before I can save it crashed. 

0

• 

  Ariel H.

  • September 22, 2023 08:11

  Hi,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Please provide us temporary access to your WordPress Admin credentials, so we can look into this issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13896673604498
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflicting software by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • September 25, 2023 10:26

  Hi,

  Thank you for your cooperation.

  We regret to inform you that we have not yet received the password link. We kindly request you to create the user account and share the password with us via our community support email.

  Best regards,
  Ariel H.

  0
• 

  Mortgage Calculators

  • September 26, 2023 05:07

  How about now?

   

  Rob

  0
• 

  KC George

  • September 26, 2023 06:13

  Hi Rob,

  We could sign into your project; however the WordPress Dashboard is inaccessible. Can you please check the Role assigned to the user with the email comunitysupport@brizy.io? For troubleshooting purpose, Administrator role would be ideal. 

     

  0
• 

  Mortgage Calculators

  • September 28, 2023 04:17

  Try now. Rob Founder & CEO Mortgage Calculators LLC 

  0
• 

  Ariel H.

  • September 28, 2023 10:35

  Hi Rob,

  Thank you for the update.

  Unfortunately, I have been unsuccessful in replicating the issue as described. Could you please confirm if the issue is specific to a particular page? Additionally, have you attempted using a different browser to determine if this resolves the problem?

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.