Problem after update Brizy Pro

Víctor Gómez

• September 21, 2023 13:00

Hi, I have an issue when I update to the last version: when I update the plugin Brizy and BRizy Pro the page is deconfigured. I try a lot of things, deactivating, deleting plugins, deactivated all others plugins of the web (I identified that is a Brizy problem, the others plugins dont affect) cleaning the caché before, after, always with WP rocket. And finally I have to recover a web backup to avoid problems with my client, now you can see it correctly because this.

This is specifically what happen after update the Brizy plugin:

- When Plugin Brizy is activated and not Brizy Pro: all works well, but the addons of the Brizy Pro version doesnt work... I can send an image in private

- When Plugin Brizy and Brizy PRO activated: all the page is deconfigured Link to image: I can send an image in private

Investigating I have some errors in website like this:

[19-Sep-2023 16:20:34 UTC] PHP Fatal error: Uncaught Error: Class 'Twig\Loader\ArrayLoader' not found in /home2/ag5086byp03u/public_html/pXXXXXX/wp-content/plugins/brizy/twig-engine.php:34
Stack trace:
#0 /public_html/XXXXXX/wp-content/plugins/brizy/editor/api/client.php(246): Brizy_TwigEngine::instance('/XXX/XXXX...')
#1 /public_html/XXXXXX/wp-content/plugins/brizy/editor/user.php(122): Brizy_Editor_API_Client->compile_page(Object(Brizy_Editor_Project), '{"items":[{"typ...', Array, Object(Brizy_Admin_UrlIterator))
#2 /public_html/XXXXXX/wp-content/plugins/brizy/editor/post.php(325): Brizy_Editor_User->compile_page(Object(Brizy_Editor_Project), Object(Brizy_Editor_Post))
#3 /public_html/XXXXX/wp-content/plugins/brizy/public/main.php(450): Brizy_Editor_Post->compile_page()
#4 /public_html/XXXXXXX/wp-content/plugins/brizy/public/main.php( in /public_html/XXXXXX/wp-content/plugins/brizy/twig-engine.php on line 34

I can send you some images,

Can you help me?

0

• 

  Ariel H.

  • September 21, 2023 13:17

  Hi Victor,

  Thank you for reaching out to us.

  To assist you effectively, please create a separate staging version of your website. This will allow us to replicate the issue without affecting your live site.

  Please provide us with temporary access to your staging site's WP Admin credentials and send them to communitysupport@brizy.io with the following format:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13885805494162
  WordPress Admin URL:
  Username
  Password

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • September 21, 2023 14:22

  Hi Victor,

  Thank you for your cooperation.

  Unfortunately, I am unable to access your WP Admin page due to this error - https://i.imgur.com/JCACBQi.png

  You may need to temporarily disable your firewall, so we can access your site.

  Best regards,
  Ariel H.

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• 

  Víctor Gómez

  • September 21, 2023 14:23

  You can work in the live website, but just when you finish of checking it, tell me, to recover the backup of yesterday if it is necessary.

  Thanks.

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• 

  Víctor Gómez

  • September 21, 2023 14:23

  Please, say me from which country you are log in, thanks

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• 

  Ariel H.

  • September 21, 2023 14:28

  Hi Victor,

  Please allow access to the following countries:

  1. India
  2. Philippines
  3. Moldova

  I am looking forward to your response.

  Kind regards,
  Ariel H.

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• 

  Víctor Gómez

  • September 21, 2023 14:29

  Done!

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• 

  Ariel H.

  • September 21, 2023 14:56

  Hi Victor,

  Thank you for the update.

  Brizy and Brizy Pro are now updated to the latest versions.
  Upon checking, we have identified that the problem is caused by a conflict with the Suki Pro plugin. We noticed that when the plugin is disabled, the issue no longer occurs - https://i.imgur.com/pPpd2mF.png

  Since the Suki Pro plugin is part of your theme, we recommend reporting this issue to the theme developers. They will be better equipped to assist you in resolving this conflict and finding a suitable solution.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Víctor Gómez

  • September 22, 2023 07:19

  After contact with Suki Pro develper, it seems they resolver a conflict between the plugins, now is working well! thanks

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  Ariel H.

  • September 22, 2023 08:06

  Hi Victor,

  Thank you for the update. I’m glad they resolved the issue quickly.

  If you have any further questions or need any additional assistance, please feel free to reach out to us. 
  
  Best regards,
  Ariel H.

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