Brizy's got stuck in an endless loading mode

Krzysztof Glinski

• September 19, 2023 10:31

Hi,

I've got the latest version of Brizy (2.4.24) and created a new page, which I intended to edit with Brizy. Sadly, the builder has been loading for ages (see the attached picture). My Wordpress is of the latest version and today, before I could log in to the dashboard, I was prompted to update the database, which I did.

Can you help?

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  Ariel.H

  • September 19, 2023 11:18

  Hi Krzysztof,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13826310426642
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflicting software by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Krzysztof Glinski

  • September 19, 2023 11:32

  Hi Ariel,

   

  Thank you for coming back with your reply. As mentioned in my initial post, I do have the latest version of Brizy and as for the theme used, it's Blocksy.

  I have already sent the information you requested. 

  Thanks again,

  Krzysztof Glinski

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  Ariel.H

  • September 19, 2023 11:40

  Hi Krzysztof,

  Thank you for the update.

  Unfortunately, I am unable to access your WP Admin page - https://i.imgur.com/Dhj1N2B.png

  Could you please whitelist the following IP addresses:

  112.202.180.87
  136.158.11.132

  I am looking forward to your response.

  Regards,
  Ariel H.

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  Krzysztof Glinski

  • September 19, 2023 16:09

  I sent it hours ago and still haven't got any update on the situation. Is it something serious? Hope not. Thanks.

  Take care.

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  Krzysztof Glinski

  • September 20, 2023 06:45

  Hi Ariel, I've just whitelisted the two IPs you asked for. Hopefully, you can access the dashboard now. Thanks. Kris 

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  Ariel.H

  • September 20, 2023 08:07

  Hi Krzysztof,

  Apologies for the inconvenience. I received your email after my shift had ended. However, I will review it today and provide you with an update as soon as possible.

  Best regards,
  Ariel H.

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  Ariel.H

  • September 20, 2023 08:12

  Hi Krzysztof,

  Unfortunately, I still have no access to your site.  

  

  I kindly request you to temporarily disable your firewall. Once we have completed the necessary checks, you can reactivate your firewall for security purposes.

  Kind regards,
  Ariel H.

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  Ariel.H

  • September 20, 2023 09:15

  Hi Krzysztof,

  I have inspected your site, however, I am unable to reproduce the issue as demonstrated on this screencast - https://youtu.be/6oFaQmd4IX0

  To troubleshoot the problem, I suggest clearing your browser cache or attempting to access the website using a different browser. This might help resolve any potential caching or browser-related issues.

  Please inform me once you have viewed the screencast so that I can promptly remove it on Youtube.

  Kind regards,
  Ariel H.

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  Krzysztof Glinski

  • September 20, 2023 09:49

  Alrighty then. Thanks for coming back to me. Take care.

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  Krzysztof Glinski

  • September 20, 2023 10:00

  Hi, Sorry for that. There was another plugin blocking it, which I forgot about. Things should be OK now. Btw., once in the dashboard, you can find Brizy under a different name. The name is Planeta Internet. Thanks. 

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  Krzysztof Glinski

  • September 20, 2023 10:02

  Alright, Ariel I've tried a different browser and it worked. Thanks a lot for your assistance. Take care, Kris 

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