Brizy is charging me twice

Boris Kováč

• September 18, 2023 11:04

Hi Brizy team,

I started using Brizy cloud for my website with fee 9EUR/month.

Then I added one more website with custom domain into my projects, and therefore upgraded to freelancer program for 39 USD/month. 

I wanted to manage both of my custom domain websites under the freelancer program, but it looks like it didnt upgrade my programs, but rather added one more. Now I am charged 9EUR and 39USD each month.

Please unify my subscription program into one single freelancer.

Can I get a refund for 9 EUR for each month this has not been unified?

Thank you for your kind reaction 

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• 

  K C George

  • September 18, 2023 12:19

  Hi Boris,

  We have cancelled your Brizy Cloud Personal plan and have refunded your past payment of $10.80 to your payment method. This payment should get credited into your payment method in 7-10 business days.

  Right now, you are only subscribed to the Freelancer Cloud plan.

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• 

  Boris Kováč

  • September 18, 2023 12:21

  Thank you yet again for fast reactions George!
  
  Have a nice day ahead

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