Custom video proportion

Alejandro Strocen

• March 16, 2023 10:16

Hello, with the last update the custom proportion of a vertical video that I have on this page has been broken.
It is a vertical video with two complete circles, and now, as you can see, it is cut by putting a 1:1 ratio.
If I choose the proportion 9:16 it is also cut but less.
I don't understand what is happening.
How do I make the video play full again like before?
Thank you so much

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• 

  Ariel H.

  • March 16, 2023 11:29

  Hi Alejandro,

  Thank you for the update.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  arielh01@proton.me

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13789032357905
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, please try to remove the videos and try to put them back again and see if this helps. Also try to temporarily switch to another theme and see if this makes any difference.

  Best regards,
  Ariel H.

   

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  Alejandro Strocen

  • March 16, 2023 11:56

  Thank You Ariel, you goy it.

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  Ariel H.

  • March 16, 2023 12:14

  Hi Alejandro,

  Thank you for your cooperation.  Please update this user account to an administrator, we also need access to the plugins area to further check this issue.

  Best regards,
  Ariel H.

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  Alejandro Strocen

  • March 16, 2023 13:54

  Hi Ariel, sorry. now you have it All the best Acest Tiket a fost facut Recovery din Suspended Tickets. Trebuie editat si la final in PS. trebuei de zis la user "Please do not reply to noreplay email, pentru ca mesajele ajung in SPAM"

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  Alejandro Strocen

  • March 27, 2023 14:45

  Hello Ariel, many days have passed and I don't have a solution to the problem of the proportions of the video.

  Have you been able to look at it?
  Thank you so much

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  Ariel H.

  • March 28, 2023 15:16

  Hi Alejandro,

  My apologies for the delay.

  We're still investigating this issue, I will get back to you as soon as I have an update.
  Meanwhile, please revert to earlier versions of both Brizy and Brizy Pro. You can use these files to roll back to the previous versions.

  Brizy 2.4.15: https://jmp.sh/ekipsC8i
  Brizy Pro 2.4.14: https://jmp.sh/HkyItjto

  Please follow this procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. Download Brizy 2.4.15 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
  4. Download Brizy Pro 2.4.14 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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