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Cross Projects in different Dashboards

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12 comments

  • Kc George

    Hi Marco,

    Do you still have access to other clients' projects, or did this happens only for a short while? Please take a snapshot or record your screen using a tool like https://www.loom.com/ if you are able to see other clients' work so that we can see the problem you are having. We'd want to investigate this issue.

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  • Marco Beckers

    In my Dashboard, the freelancer was able to delete the project as this was sensitive information. But it seems still to be, that my projects are on the other dashboard. It is a white-label reseller client from you: https://my.exploremypc.com/dashboard But of course, I do not have access. Meanwhile, it happened something even more dramatic, I opened a ticket for this too, there were continuously new sites on my project (that I did not create), and the last time I deleted one of these, my current project and site were deleted. So I urgently need a recovery as well. 

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  • Marco Beckers

    The freelancer will provide a screenshot.

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  • Marco Beckers

    This is a quote from the freelancer: I talked my exploremypc client, he can delete them from his dashboard but he said he has no authority to delete these projects, only you have authority to delete them

     

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  • Kc George

    Hi Marco,

    Fatima has also received an invitation to access a workspace in a white-label reseller client account in the same way that you invited her to the "My Personal Projects" workspace. She should have access to both workspaces since she is a team member under two different accounts.

    A team member who has been invited to a workspace has access to all of its projects. There is nothing unusual about this, in my opinion.

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  • Marco Beckers

    Yes, but the other client sees my projects in his dashboards. 

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  • Marco Beckers

    And I could see the others clients in my dashboard. 

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  • Kc George

    Hi Marco,

    I just checked the 'Explore My PC' Dashboard and I can confirm that your projects are not listed in this reseller account. 

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  • Marco Beckers

    Okay, but this is what the other client reports.

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  • Marco Beckers

    And I saw their clients in my dashboards before we deleted the projects.

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  • Kc George

    Hi Marco,

    We will need a screenshot from you or from the other client to investigate this matter. 

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  • Marco Beckers

    Okay, we contacted him. 

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