Cross Projects in different Dashboards
We have a very strange phenomenon. I asked a consultant to work on my cloud project via invitation, and it happened, that suddenly, I saw other client's projects and that my projects were in another client's dashboard as well. This is a very uncomfortable feeling.
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Hi Marco,
Do you still have access to other clients' projects, or did this happens only for a short while? Please take a snapshot or record your screen using a tool like https://www.loom.com/ if you are able to see other clients' work so that we can see the problem you are having. We'd want to investigate this issue.
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In my Dashboard, the freelancer was able to delete the project as this was sensitive information. But it seems still to be, that my projects are on the other dashboard. It is a white-label reseller client from you: https://my.exploremypc.com/dashboard But of course, I do not have access. Meanwhile, it happened something even more dramatic, I opened a ticket for this too, there were continuously new sites on my project (that I did not create), and the last time I deleted one of these, my current project and site were deleted. So I urgently need a recovery as well.
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The freelancer will provide a screenshot.
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This is a quote from the freelancer: I talked my exploremypc client, he can delete them from his dashboard but he said he has no authority to delete these projects, only you have authority to delete them
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Hi Marco,
Fatima has also received an invitation to access a workspace in a white-label reseller client account in the same way that you invited her to the "My Personal Projects" workspace. She should have access to both workspaces since she is a team member under two different accounts.
A team member who has been invited to a workspace has access to all of its projects. There is nothing unusual about this, in my opinion.
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Yes, but the other client sees my projects in his dashboards.
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And I could see the others clients in my dashboard.
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Hi Marco,
I just checked the 'Explore My PC' Dashboard and I can confirm that your projects are not listed in this reseller account.
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Okay, but this is what the other client reports.
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And I saw their clients in my dashboards before we deleted the projects.
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Hi Marco,
We will need a screenshot from you or from the other client to investigate this matter.
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Okay, we contacted him.
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