Issue with Popups

S R Savoor

• March 14, 2023 17:11

Hi

I am not sure why popups are not functioning.

Please check out the images.

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  KC George

  • March 15, 2023 06:18

  Hi S R Savoor,

  Can you please share the URL of your website where you are facing this issue so that we can check?

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  S R Savoor

  • March 15, 2023 11:43

  Hi. The URL is https://theonestudio.uk

  I have enabled it to show in 1 second on the home page. But it does not show.

  The Pop Up is called New_Price_14032023 

  Let me know when you have checked why this is happening.

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  KC George

  • March 15, 2023 12:02

  Hi Savoor,

  Your popup appears setup correctly. I was beginning to check why it is not working. Then I lost the access to your website. 

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  S R Savoor

  • March 15, 2023 12:08
  • Edited

  Sorry .. are you from Brizy?

  You are originating from Kochi in India.

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  S R Savoor

  • March 15, 2023 12:06

  I am asking as these comments are appearing on the public forum

   

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  KC George

  • March 15, 2023 12:15

  Hi Savoor,

  Yes; I was accessing your website from near Kochi, India. Yes; I am a member of the Brizy Support team 

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  S R Savoor

  • March 15, 2023 12:18

  OK. Sorry.

  Please use 

  Please do not allow this post to be publicly viewed.

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  KC George

  • March 15, 2023 12:56

  Hi Savoor,

  The credential provided did not work. I get this error

  

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  S R Savoor

  • March 15, 2023 14:00

  Try this

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  KC George

  • March 16, 2023 05:46

  Hi Savoor,

  You had set the page "Welcome To the One Studio" as your homepage and set the popup to display on the page "Home". Hence the popup did not display on your homepage.

  

  I have set your Display Condition to this now

  

  Please check if the popup works fine now

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  S R Savoor

  • March 16, 2023 10:40

  I am so sorry for the trouble. I will need to remove that page so confusion does not occur again.

  I really appreciate your support and patience on this.

  Thanks.

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