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Block section to redirect not working

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4 comments

  • Ariel H.

    Hi,

    Thank you for reaching out to us.

    We have this explained on this link - https://youtu.be/a3PuLxufI0c?si=mTIqKJCQ-SLggAnG&t=114

    If you are experiencing difficulties with this feature, there might be a conflict causing the issue. To troubleshoot further, please try temporarily disabling all plugins except for Brizy and Brizy Pro, and then test the feature again. If the issue is resolved, gradually enable the other plugins one by one, testing your site each time. This will help identify any third-party plugins that may be causing the conflict. Additionally, you can try switching to a different theme to see if that makes a difference.

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Sawyer Pace

    I have already disabled all other plugins, I did not have many. 

    Are you really suggesting me to try switching themes after I just built out my entire website? This is YOUR builder and theme. "Change themes" doesn't resolve the issue that THIS theme I chose that is YOURS is not functioning as intended. 

    Can I please get some help from someone who can actually help?

    Thanks

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  • Sawyer Pace

    I found a work around by re-ordering the blocks, choosing it, and moving it back. But I still believe this should be looked into to be resolved and take accountability for it not functioning as intended. 

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  • Ariel H.

    Hi,

    Thank you for the update.

    Could you please try to reproduce the issue on another page? If the issue continues, please provide us temporary access to your WP Admin credentials, so we can further investigate the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/13736489186706
    WordPress Admin URL:
    Username:
    Password:

    Also, make a full backup of your website as a precaution.

    Best regards,
    Ariel H.

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