Some of my images disapeared (without plugin updating)
Hi, I noticed that some of my images disapeared in my live website. I didn't made plugin updates. In my staging version I can see the images, but not on the live version. I also didn't installed new plugins. I have saved the HTML code of the staging version to check if maybe the image rename process of Brizy is the problem. In my SEO tools I get the issues of the "Broken Images" including the full URLs generated from Brizy that doesn't exist anymore.
eg: DOMAIN/wp-content/uploads/brizy/imgs/sea-toy-yacht-adventure-7-237x158x7x0x209x158x1676278183.jpg
Can you help me with this issue please?
Thanky you in advance.
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This is the Live version
And this is the Staging version
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Hi Raúl,
Please share the URLs for the staging and live sites with us so we can check. Before your comment is published, we can remove the URLs. If you want us to keep it private, just let us know.
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Hi Kc George,
here are the URLs:
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I found yesterday more images where not showed, but I already updated them manually, then today I realized that this is happening with more images.
Please keep the URLs private
Thank you!0 -
Hi Raúl,
Most of the images on this page have the correct paths. For example, these images
- /wp-content/uploads/2021/03/NAUTIBUOYMARINE.jpeg
- /wp-content/uploads/2021/07/sea-experiences-perfect-moments-of-joy-2.png
However these two images on the page have non existent/ incorrect paths and hence are returning a 404 File not found error.
- /?brizy_media=wp-ce7f49044a9b9f0bfcc91c8d95347bf4.jpg&brizy_crop=iW%3D5000%26iH%3Dany
- /?brizy_media=wp-9b727b532d197e7a8a532b06f4fbb7b8.jpg&brizy_crop=iW%3D5000%26iH%3Dany
We have not found the exact reason why Brizy produces non existent paths sometimes. You will need to re-upload these images to fix the path problem. We apologize for the inconvenience.
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