Translation error dynamic content

Tiberiu Socaci

• September 14, 2023 13:28

Hi,

I've manually translated a website, but some text that appears dynamically in certain tabs doesn't get translated.

https://www.hamstercleaning.ch/fr/reinraum

Can you please check. 

 

Thanks

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  Tiberiu Socaci

  • September 19, 2023 08:02

  Hi there, 

  Also regarding translation find this errors today:

  • Brizy indicates in posts that there is nothing to translate at all.
  • Brizy gives an error message when translations are saved.

  Thanks & waiting for a prompt answer!

   

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  Ariel H.

  • September 19, 2023 09:08

  Hi Tiberiu,

  Thank you for contacting us, and my apologies for the delay in response.

  In order to assist you more effectively, could you please provide us with some screenshots of the tabs that are not properly translated? Unfortunately, due to the language barrier, it is difficult for me to identify the specific tabs you are referring to. By providing screenshots, you will help us better understand the issue and explain it more accurately if we need to escalate it to the next level of support.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Tiberiu Socaci

  • September 25, 2023 07:58

  Hi Ariel.

  Here is a short video with the bug.

  https://share.vidyard.com/watch/a28upWJVhgoWdWZr8jvBV9?

   

  Thanks

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  Ariel H.

  • September 25, 2023 11:53

  Hi Tiberiu,

  I appreciate the effort you put into creating the screencast.

  I have forwarded the issue to our development team, and I will keep you informed as soon as I receive any updates.

  Best regards,
  Ariel H.

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  Tiberiu Socaci

  • September 27, 2023 07:55

  Hi Ariel,

  Any news?

  Thanks

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  Ariel H.

  • September 27, 2023 08:32

  Hi Tiberiu,

  Thank you for keeping in touch.

  Unfortunately, I don't have any new updates to share with you, as this is an ongoing issue. However, I want to assure you that our team is actively working to resolve the problem.
  As soon as I have any new update, I will get back to you.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Tiberiu Socaci

  • October 05, 2023 11:59

  Hi Ariel,

  News?

  I apologize for being persistent, but the website is already live.

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  Ariel H.

  • October 05, 2023 12:24

  Hi Tiberiu,

  Thank you for staying in touch.

  I understand your persistence in seeking a resolution to this issue. We kindly request a bit more time to address it. We anticipate that the next update will address not only this specific issue but also other related issues in one big update.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Tiberiu Socaci

  • October 06, 2023 14:12

  When we can expect this big update ? Thanks

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  Tiberiu Socaci

  • October 10, 2023 08:48

  Hi Ariel,

  I am reaching out to express concern regarding the ongoing website issue that was reported three weeks ago. As the website is already live, the continued presence of this issue is negatively impacting our customer's experience and causing growing frustration.

  While I appreciate the assurance that a comprehensive update is underway, the absence of a clear resolution date is becoming a cause for concern. Our customer is keen on having a reliable timeline to manage their expectations and plan accordingly.

  Given the critical nature of this issue, I kindly urge for an expedited resolution or, at the very least, a firm date for the anticipated update. Providing a definite timeline will not only appease our concerned customer but will also allow us to manage the situation more effectively on our end.

  I am more than willing to collaborate closely and provide any necessary support to expedite the resolution of this issue. Your prompt attention to this urgent matter will be highly appreciated.

  Thank you for your understanding and cooperation.

  Warm regards,

  Tiberiu

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  Ariel H.

  • October 10, 2023 10:18

  Hi Tiberiu,

  I understand the importance of providing a clear resolution date to manage expectations, and we apologize for the delay in providing that information. We are following up with our developers and anticipate receiving a response soon, along with a specific date for the resolution. 

  Thank you for your understanding and patience.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 11, 2023 11:55

  Hi Tiberiu,

  I wanted to inform you that we have recently released an update to address the reported issues. 

  We conducted random checks on several posts, and it appears that the translation functionality is working as expected. However, there may be instances where certain text elements have not been automatically translated. As a result, we recommend thoroughly reviewing all pages containing dynamic content and manually translating any text as needed.

  Should you encounter any further issues, please don't hesitate to reach out. We greatly appreciate your patience throughout this process.

  Best regards,
  Ariel H.

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  Tiberiu Socaci

  • January 03, 2024 17:20

  Hi Ariel, 

  Thanks for your support, I solved the issue addressed before, but there is another problem with the translation, when I select a language in which the site is translated and go to a blog when the page opens it returns to the original language and I have to select again the language in which I want it translated.  From a user experience point of view, this is not very pleasant. How can I solve this?

  Thanks!

  Tiberiu

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  Ariel H.

  • January 04, 2024 08:40

  Hi Tiberiu,

  Thank you for keeping in touch.

  We have received a similar report recently. Our developers are aware of this issue and working to fix it as soon as possible. I apologize for any inconvenience this may have caused. I'll make sure to keep you updated as soon as I have any new information.

  Best regards,
  Ariel H.

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