Translation of form labels doesn't work

Carmine Di Matteo

• September 14, 2023 13:05

Good morning/evening,

we are translating this landing https://tlt-legal.brizy.site/it/ in English and Spanish and we have a problem with terms translations.

There are only two labels on the form that do not take the translations entered in the appropriate field, respectively Oggetto (en=Subject / sp=Objecto) and Avo italiano (en=Italian Descendent / sp=Antepasado Italiano). In attach the screenshot:

 

Can you check this problem and give us a feedback, please?

Thanks in advance

Best regards

Donatella

0

• 

  Ariel H.

  • September 15, 2023 11:50

  Hi Carmine,

  My apologies for the delayed response.

  This appears to be a glitch in the Cloud translation. I have already notified our developers about this issue, so they can further investigate the issue. I will get back to you as soon as I have an update.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • September 18, 2023 07:46

  Thank you for your answer and I wait for your feedback.

  Best Regards,

  Donatella

  0
• 

  Carmine Di Matteo

  • September 20, 2023 09:09

  Hi Ariel, there is un update about this issue?

  Thanks in advance,

  Best regards
  Carmine

  0
• 

  Ariel H.

  • September 20, 2023 10:32

  Hi Carmine,

  Sorry about that, unfortunately, this is still an ongoing issue. It may require additional time before we can release an update to address the problem. I will keep you posted as soon as I have new information.

  Thank you for your patience.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • September 21, 2023 11:31

  Hi Carmine,

  Thank you for your patience.

  I wanted to provide you with an update regarding the issue you reported. Our senior support team has confirmed that a fix for this issue is in progress, and it will be included in the next update. While I don't have an exact timeframe for the update release, rest assured that I will promptly reach out to you as soon as I receive any new information.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • September 22, 2023 09:27

  Hi Ariel,

  thanks for your updates. I hope you can fix soon this problem.

  We look forward to hearing from you for future developments.

  Best Regards,
  Carmine

   

  0
• 

  Carmine Di Matteo

  • October 03, 2023 07:57

  Hi Ariel, 

  there are updates about the resolution of the problem?

  Best Regards,
  Carmine

  0
• 

  Ariel H.

  • October 03, 2023 10:00

  Hi Carmine,

  I apologize for the delays you have experienced. Currently, I don't have any new updates to provide. However, I want to assure you that our developers are actively working on resolving the translation bug. The fix will be included in a comprehensive update that will address other bug fixes as well. We appreciate your patience and understanding during this process.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • October 18, 2023 06:42

  Hi Ariel, another 15 days have passed, is there any news?

  We have to deploy in production this landing and these incomplete and incorrect translations are a serious problem. 

  Is there a timeframe for when these updates will be made, please?

  Thanks,
  Carmine

  0
• 

  Ariel H.

  • October 18, 2023 07:48

  Hi Carmine,

  My apologies for the delayed response. I wanted to inform you that we have recently released an update to address the reported issues. 

  We conducted random checks on several related issues, and it appears that the translation functionality is working as expected. However, there may be instances where certain text elements have not been automatically translated. As a result, we recommend thoroughly reviewing all pages containing dynamic content and manually translating any text as needed.

  Should you encounter any further issues, please don't hesitate to reach out. We greatly appreciate your patience throughout this process.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • October 18, 2023 08:22
  • Edited

  Hi Ariel,

  thanks a lot for the feedback.
  I follow your suggestion: I check again all the translation into Spanish and English and I also manually entered again the terms that were not translated before. It is almost all correct, except for the translations (in both languages) of the placeholder in multiple selection form fields: Avo Italiano and Oggetto (original language is Italian). I put the translation in the fields, but I can see the right terms in front-end.
  This is the landing https://tlt-legal.brizy.site/
  I attach the screenshots below of backend and frontend for both languages, so you can see what I mean:
  
  

  Best regards,
  Carmine

  0
• 

  Ariel H.

  • October 18, 2023 10:10

  Hi Carmine,

  I sincerely apologize for the ongoing issue. I will follow this up for you and get back to you as soon as possible.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • October 24, 2023 14:00

  Hello Carmine,

  I wanted to provide you with an update on the status of this request. We are actively working to resolve this bug. Kindly give us a bit more time to address and rectify this issue.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • October 24, 2023 14:54

  Hi Ariel,

  thanks for the informations. Okay, I'm waiting for your next update on fixing the bug.

  Best regards,
  Carmine

  0
• 

  Carmine Di Matteo

  • October 30, 2023 11:06

  Hi Ariel,

  You have any news about the last issue of placeholder not translating?

  Thanks a lot, 
  Best Regards
  Carmine

  0
• 

  Ariel H.

  • October 30, 2023 11:23

  Hi Carmine,

  Thank you for keeping in touch.

  I regret to inform you that the issue is still ongoing. Although I cannot provide a specific timeframe for resolution, please rest assured that our developers are actively working to address it. I will make sure to reach out to you promptly with any new updates as soon as they become available.

  Apologies for any inconvenience.

  Best regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • November 16, 2023 11:44

  Hi Ariel,

  do you have any kind of updates?

  Best regards,
  Carmine

  0
• 

  Ariel H.

  • November 16, 2023 12:28

  Hi Carmine,

  I apologize for the extended time it's taking to resolve this issue. It's actually connected to some larger translation issues within Brizy Cloud. As a result, the issue is still ongoing, and I'm unable to provide you with an estimated time for its resolution. Rest assured, though, that we're actively working on it. Thanks for your patience.

  Kind regards,
  Ariel H.

  0
• 

  Carmine Di Matteo

  • November 20, 2023 11:37

  Hi Ariel,
  okay thanks. We are waiting for it to be resolved and hopefully soon.

  Best regards,
  Carmine

  0

Please sign in to leave a comment.